Certification activity how we work
Our policy, the stages of certification, the standards we certify and how to raise a complaint or an appeal.
Policy of Certi AL®
The CEO of Certi AL®, aware of the need to offer clients a certification service that meets the expectations of all interested parties, and determined to earn international recognition as an independent, competent and responsible certification body, has implemented and maintains a management system to ISO/IEC 17021-1, ISO/IEC 17020 and ISO/IEC 17065. The CEO also undertakes to respect fully the legislation in force in every country where Certi AL® provides its services.
The goals of Certi AL® are to increase the credibility of international certification schemes, to be a leader in Europe, and to assess and certify management systems, processes and services independently and impartially, against the reference standards and in line with ISO/IEC 17021, ISO/IEC 17020 and ISO/IEC 17065, without discrimination. Access to certification never depends on membership of financial groups or associations.
To reach these goals, Certi AL® monitors the application of all company procedures and processes continuously, improving its services and, as a result, the satisfaction of every interested party.
Request
Fill in the company profile form online. We reply with a written proposal that states how long it is valid.
Application
Accept the proposal in writing and pay the non-refundable application fee that covers our administrative costs.
Initial assessment
Our auditors assess your system, product, process or service on site, with access to the records, work areas and people involved.
Certification
Once compliance is confirmed you receive a signed certificate that states the scope, the sites and the conditions of validity.
Surveillance and reassessment
Regular audits keep the certificate valid. You tell us in writing if anything changes that affects compliance.
Certi AL® may refuse to issue a certificate, or suspend, withdraw or end one, where in its reasonable opinion the requirements of the standard or of the agreement are not met, including the correct use of the certificate.
Standards we certify against
Management system standards certified under our accreditation, and others on request. See the standards page for every group.
The official channel for any complaint is the email address info@certi-al.com. Staff who are contacted by someone who wants to make a complaint will direct them to this channel, so that the complaint can be registered and handled correctly.
Other channels, such as a contact person’s own email, commercial or project meetings, phone calls, faxes or letters, do not lead to the official recognition of a complaint.
Each complaint is analysed by the responsible Certi AL® office within 10 working days of its registration.
Appeals against Certi AL® decisions on the refusal, suspension or withdrawal of certification, or for any other reason, are collected and filed by the Certi AL® office in contact with the client, which confirms receipt to the appellant in writing.
For more information on the certification scheme, the evaluation procedure, the issue, maintenance, extension or reduction of scope, suspension, withdrawal or refusal of certification, certification fees, use of the mark and the handling of complaints and appeals, contact info@certi-al.com.
Request a quote in three steps
Every proposal is prepared for your company. We reply within 24 hours of receiving your profile.
To verify a Certi AL certificate, email info@certi-al.com with the company name and certificate number.